Juan Banda

How did you end up at Father and Sons?

I'd been in the trade for years and I was looking for a company that actually cared about quality — not just volume. A friend told me about Jeff and Kaleb, and after one conversation I knew this was the right fit. They don't cut corners. They invest in good tools, they take the time to do things right, and they treat the crew well. That matters.

What's your specialty?

Water heaters, without question. I've installed and repaired hundreds of them — tank units, tankless, hybrid heat pump models. I can walk into a mechanical room and tell you pretty quickly what's wrong and what the best long-term solution is. I also do a lot of complex diagnostic work on systems where something isn't obviously broken but the homeowner knows something's off. That kind of detective work is where I really enjoy the job.

What do you wish more homeowners knew about water heaters?

That they don't last forever, and waiting until one fails completely is almost always the most expensive option. A water heater that's 12–15 years old is living on borrowed time. If you start hearing popping or rumbling sounds, that's sediment buildup — it's a sign the unit is working harder than it should. A flush and inspection can extend the life significantly. And if you're still on a tank unit, a tankless upgrade might save you real money over time.

What do you want customers to feel when you leave their home?

Confident. I want them to feel like they understand what was wrong, what I did to fix it, and what to watch for going forward. I take time to explain things in plain language — not to upsell, just because I think people deserve to know what's happening in their own home. When a customer says 'I finally feel like I understand my plumbing,' that's a good day.